张其春. 突发公共卫生事件中公众非理性行为的生成机制——基于COVID-19疫情的扎根理论分析[J]. 电子科技大学学报社科版, 2021, 23(6): 65-75. DOI: 10.14071/j.1008-8105(2021)-3009
引用本文: 张其春. 突发公共卫生事件中公众非理性行为的生成机制——基于COVID-19疫情的扎根理论分析[J]. 电子科技大学学报社科版, 2021, 23(6): 65-75. DOI: 10.14071/j.1008-8105(2021)-3009
ZHANG Qi-chun. Generating Mechanism of the Public Irrational Behavior in Public Health Emergencies——based on the analysis of the Covid-19 epidemic by Grounded Theory[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2021, 23(6): 65-75. DOI: 10.14071/j.1008-8105(2021)-3009
Citation: ZHANG Qi-chun. Generating Mechanism of the Public Irrational Behavior in Public Health Emergencies——based on the analysis of the Covid-19 epidemic by Grounded Theory[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2021, 23(6): 65-75. DOI: 10.14071/j.1008-8105(2021)-3009

突发公共卫生事件中公众非理性行为的生成机制基于COVID-19疫情的扎根理论分析

Generating Mechanism of the Public Irrational Behavior in Public Health Emergenciesbased on the analysis of the Covid-19 epidemic by Grounded Theory

  • 摘要:
    目的/意义消除公众非理性行为对于战胜突发公共卫生事件影响具有重要作用。
    设计/方法以COVID-19疫情为情境,采用扎根理论解析社交平台上的新闻和在线评论,以SOR模型为基础构建突发公共卫生事件中公众非理性行为生成机制的理论模型,并开展系统化阐释。
    结论/发现公众非理性行为生成机理遵循“突发事件情境刺激—非理性行为决策—非理性行为实施—非理性行为调控”的逻辑过程。信息源、信息传播渠道影响公众对事件信息的处理质量,事件响应发挥了调节作用;公众非理性行为决策是一个复杂过程,公众信息处理质量直接影响其心理认知评判,但受到心理距离的正向调节;情绪反应是公众非理性行为的前提,风险认知、责任认知和损益认知带来公众非理性情绪反应,但反应程度因个体性格、知识和先前经验的不同而不同;非理性行为可能由非理性情绪直接诱发,也可能经过行为评估后实施,前者主要体现为情绪聚焦型行为,后者则反映为问题聚焦型和利益聚焦型行为。加强非理性行为调控,有助于调整公众非理性情绪,减少非理性行为发生,加速人类全面战胜疫情。

     

    Abstract: Purpose/Significance Eliminating the irrational behavior of the public plays an important role in overcoming the impact of public health emergencies. Design/Methodology Taking the COVID-19 epidemic as the research situation, this paper constructs a theoretical model of the generating mechanism of public irrational behavior in public health emergencies based on the Stimulus-Organism-Response model, which is summarized from the news and online reviews on social platforms by Grounded Theory. Accordingly, this paper carries out systematic interpretation for the model. Findings/Conclusions The model shows that the generation of public irrational behavior follows four key processes: emergency situational stimulation, irrational behavior decision-making, irrational behavior implementation, and irrational behavior regulation. Information sources and information dissemination channels will affect the information processing quality of the public, which is moderated by event response. Public irrational behavior decision-making is a complex process. The information processing quality of the public affects their psychological perception directly, which is regulated by psychological distance. The public’s risk perception, responsibility perception and gains-losses perception bring about an irrational emotional reaction, which is the premise of the public’s irrational behavior. However, due to the differences in personality, knowledge and previous experience, the fluctuation of the public’s emotions is quite different. Irrational behavior may be directly led by irrational emotion or implemented after behavior evaluation. The former mainly produces emotion-focused behaviors, while the latter mainly produces problem-focused and interest-focused behaviors. Irrational behavior regulation will help to adjust the public’s irrational emotions, reduce the occurrence of irrational behavior, and accelerate to overcome the COVID-19 epidemic in an all-round way.

     

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