张少卿, 张媛, 叶颉, 等. 基于消费者幸福感的顾客融入行为促进策略对价值共创意愿的影响:信息处理模式的调节作用[J]. 电子科技大学学报(社科版).. DOI: 10.14071/j.1008-8105(2023)-4010
引用本文: 张少卿, 张媛, 叶颉, 等. 基于消费者幸福感的顾客融入行为促进策略对价值共创意愿的影响:信息处理模式的调节作用[J]. 电子科技大学学报(社科版).. DOI: 10.14071/j.1008-8105(2023)-4010
ZHANG Shao-qing, ZHANG Yuan, YE Jie, HUANG Zhi-feng. The Influence of Customer Engagement Behavior Promotion Strategies on Value Co-creation Intentions Based on Consumer Well-being: The Moderating Role of Information Processing Style[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION). DOI: 10.14071/j.1008-8105(2023)-4010
Citation: ZHANG Shao-qing, ZHANG Yuan, YE Jie, HUANG Zhi-feng. The Influence of Customer Engagement Behavior Promotion Strategies on Value Co-creation Intentions Based on Consumer Well-being: The Moderating Role of Information Processing Style[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION). DOI: 10.14071/j.1008-8105(2023)-4010

基于消费者幸福感的顾客融入行为促进策略对价值共创意愿的影响:信息处理模式的调节作用

The Influence of Customer Engagement Behavior Promotion Strategies on Value Co-creation Intentions Based on Consumer Well-being: The Moderating Role of Information Processing Style

  • 摘要: 本文以目标框架理论、幸福感理论为基础,分别引入消费者幸福感作为中介变量和信息处理模式作为调节变量,探究顾客融入行为促进策略(收益目标促进策略、规范目标促进策略和享乐目标促进策略)对顾客价值共创意愿的影响机制和作用边界。通过一项三阶段的时间滞后研究设计,获取246份有效调查数据进行实证分析。研究发现:顾客融入行为促进策略显著正向影响顾客价值共创意愿;消费者幸福感部分中介顾客融入行为促进策略对顾客价值共创意愿的影响;在情感处理模式下,顾客融入行为促进策略更显著正向影响消费者幸福感;在情感处理模式下,顾客融入行为促进策略通过消费者幸福感对顾客价值共创意愿的正向效应会增强。研究结论有助于企业进一步拉近与消费者之间的距离并促进长期合作关系的建立,为其制定更加有效的市场营销策略提供决策支持。

     

    Abstract: This article is based on the goal framing theory and well-being Theory, this study introduces consumer well-being as a mediating variable and information processing style as a moderating variable. It explores the impact mechanisms and boundary conditions of customer engagement behavior promotion strategies (profit target promotion strategy, normative goal promotion strategy, and hedonic goal promotion strategy) on value co-creation intention. Through a three-stage time-lagged research design, we obtained 246 valid survey responses for empirical analysis. The research shows that customer engagement behavior promotion strategies have a significant positive impact on customers’ value co-creation intentions. Consumer well-being partially mediates the effect of customer engagement behavior promotion strategies on customers’ value co-creation intentions. Under the affective processing style, customer engagement behavior promotion strategies have a more significant positive impact on consumer well-being. Under the affective processing style, the positive effect of customer engagement behavior promotion strategies on customers’ value co-creation intentions is enhanced through consumer well-being. The conclusions of this study contribute to bridging the gap between businesses and consumers, promoting the establishment of long-term cooperative relationships, and providing decision support for the development of more effective marketing strategies.

     

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