何以驱动数字化合供:基于“我为政府网站找错”的实证考察

How to Drive the Digital Co-production: An Empirical Study Based on “I Find Mistakes for Government Websites”

  • 摘要: 数字化合供是利用数字技术高效推进公民合供的重要途径,国务院办公厅发起的“我为政府网站找错”平台为观察数字时代的公民合供提供了窗口。研究基于平台发布的2023年度网民“找错”数据,结合中国政府网公布的政府网站监管年度数据,探究影响公民合供的因素。研究发现,行政层级间的公民合供存在非均衡性,相较于低层政府,公民更愿意参加高层政府网站的“找错”合供,部级网站得到了较高的合供水平。监管考核机制显著负向影响部级网站,对省、市、县三级网站的影响关系不显著。而地区文化是重要变量,显著正向影响省、市、县三级合供水平。研究启示,政府部门应率先推进政府网站规范性建设,探索建立效能导向的公民合供模式,营造宽松环境并引导公民积极合供。

     

    Abstract: Digital co-production is an important way to utilize digital technology to promote citizen co-production efficiently and effectively. The General Office of the State Council of China initiated the platform “I Find Mistakes in Government Websites”, which provides a window to observe citizen co-production in the digital era. Based on the 2023 netizen “mistakes-finding” data released by the platform and the annual data on the supervision of government websites published by the Chinese government website, the study explores the factors that affect citizen co-production in the provision of services. The study finds that there is an imbalance in citizens’ participation among administrative levels, and citizens are more willing to participate in “mistakes-finding” on high-level government websites than on low-level governments, and ministerial-level websites receive a higher level of co-production. Regulatory and assessment mechanisms have a significant negative impact on ministerial websites, but not on provincial, municipal and county websites. The regional culture is an important variable, which significantly and positively influences co-production at the provincial, municipal and county levels. The study reveals that government departments should take the lead in promoting the standardization of government websites, exploring the establishment of a performance-oriented model of citizen co-production, creating a relaxed environment and guiding the public to actively collaborate.

     

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