合法性共生:政府数字化转型中的技术与平台组织关系

Legitimacy Symbiosis: The Relationship between Technology and Platform Organizations in Government Digital Transformation

  • 摘要: 在政府数字化转型进程中,技术与平台组织的关系是被忽略的重要议题。本文提出了技术与平台组织关系的合法性共生理论视角,具体分为规制合法性共生、绩效合法性共生和价值合法性共生。通过对一个跨部门平台组织的深度案例阐释,本文发现,技术与平台组织在规制合法性维度的共生关系表现为技术与平台组织规则的双向强化,在绩效合法性维度的共生关系表现为双向赋能,在价值合法性维度的共生关系表现为双向融合。在政府数字化转型过程中,技术和平台组织存续和发展的基础是有效回应或解决复杂社会问题,以将自身的制度规则逐渐强化为组织所接受的运行规则,在不断调试科层组织的过程中建构合法性。本文有助于理解数字化转型过程中平台组织的行动策略和逻辑,也进一步推进了技术与组织关系的相关讨论。

     

    Abstract: In the process of government digital transformation, the relationship between technology and platform organization has been overlooked as an important issue. This article proposes a theoretical perspective on the legitimacy symbiosis between technology and platform organization, which is specifically divided into regulatory legitimacy symbiosis, performance legitimacy symbiosis, and value legitimacy symbiosis. Through in-depth interpretation of a cross departmental platform organization, it is found that the symbiotic relationship between technology and platform organization in the dimension of regulatory legitimacy is manifested as a two-way reinforcement of technology and platform organizational rules, a two-way empowerment in the dimension of performance legitimacy, and a two-way integration in the dimension of value legitimacy. In the process of government digital transformation, the foundation for the survival and development of technology and platform organizations is to effectively respond to or solve complex social problems, gradually strengthen their own institutional rules into operational rules accepted by the organization, and construct legitimacy through continuous debugging of hierarchical organizations. This article not only helps to understand the action strategies and logic of platform organizations in the process of digital transformation, but also further promotes the discussion of the relationship between technology and organization.

     

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