政务数字人的伦理与治理:基于Q方法的公众态度分析

The Ethics and Governance of Government Digital Humans: An Analysis of Public Attitudes Based on the Q Method

  • 摘要: 政务数字人作为人工智能技术在政务服务中的最新应用,重塑政务服务的同时,也引发了伦理讨论。了解公众对政务数字人伦理的态度成为回应伦理问题和完善治理举措的关键所在。为此,本研究邀请成都市公众参与调查,采用Q方法分析公众对政务数字人伦理态度。研究发现公众对政务数字人的伦理态度呈现五种类型,即权益保障型、价值导向型、人本控制型、制度规约型和技术现实型伦理观。进一步探究发现,这些态度在技术功能定位、人类尊严维护上存在显著分歧,但在人机本质界限方面形成基本共识。本研究发现公众对政务数字人的伦理态度呈现复合性,交织着权利性、价值性、主体性、规范性与实用性。基于此,本研究提出“差异化技术路径”与“分层治理框架”,建议优化技术设计并构建分层次、可更新、参与性的治理体系,以实现政务数字人伦理的精准治理与动态平衡。本研究回答了公众如何看待政务数字人伦理的问题,为构建“技术—伦理—制度”协同的治理规范提供了实证依据,助力政务数字人在伦理上可持续,在社会中可接受。

     

    Abstract: As the latest application of artificial intelligence technology in government services, government digital humans have reshaped government services while also triggering some ethical discussions. The public’s attitude towards the ethics of government digital humans has become the key to responding to ethical issues and improving governance measures. For this purpose, this study invited the public in Chengdu to participate in the survey and adopted the Q method to analyze the public’s ethical attitude towards government digital humans. The research finds that the public’s ethical attitudes towards government digital humans present five types, namely, the rights and interests protection type, the value orientation type, the human-oriented control type, the institutional regulation type, and the technological reality type of ethics. Further exploration reveals that these attitudes have significant differences in the positioning of technical functions and the maintenance of human dignity, but have reached a basic consensus on the essential boundaries between humans and machines. This study finds that the public’s ethical attitudes towards government digital humans are complex, interwoven with rights, values, subjectivity, standardization and practicality. Based on this, the “differentiated technical path” and the “hierarchical governance framework” are proposed. It is suggested to optimize the technical design and build a hierarchical, updatable and participatory governance system to achieve precise governance and dynamic balance of the ethics of government digital humans. This study answers the question of how the public views the ethics of government digital humans, providing empirical evidence for the construction of a governance norm that integrates “technology—ethics—system”, and facilitating the ethical sustainability and social acceptance of government digital humans.

     

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