Study on Influencing Mechanism of Psychological Distance on Service Employees' Job Burnout

This study adopts the service employee's psychological distance as the antecedents, constructs the relationship models among psychological distance, emotional labor strategies and job burnout, explores the direct effect of psychological distance on job burnout and emotional labor strategies as well as the mediating role of the emotional labor strategies between psychological distance and job burnout. We survey IOS, emotion labor strategies questionnaire, MBI-HSS and test the hypothesis by constructing SEM on the basis of reliability and validity of the questionnaires and the descriptive statistics analysis. The empirical study in the medical healthcare service industry demonstrates that psychological distance has a significantly positive effect on job burnout; psychological distance has a significantly positive effect on surface behaviors of emotional labor strategies and negative effect on deep behaviors; emotional labor plays a part role mediating role between psychological distance and job burnout. The result provides a new explain perspective to explore the service employees' attitude and behaviors to customers.