Research on the Evaluation of Service Convenience in the Government Affairs and Business Environment

Purpose/Significance The evaluation of service convenience in the government affairs and business environment in various cities can effectively enrich the research related to government services. Design/Methodology Taking 95 cities in the top 100 by GDP as research subjects, this paper establishes an index evaluation system of service convenience, and uses entropy weight TOPSIS method to conduct evaluation research. Findings/Conclusions The results show that the high-scoring cities are relatively concentrated. The scores of cities vary significantly, and the eastern, central, western and northeastern regions are significantly different from each other. Different cities have differences in handling matters and the specific composition index of service convenience. In order to improve the service convenience, some suggestions are put forward from the aspects of cohesive reform efforts, perfecting supervision and evaluation mechanism, optimizing process, promoting the construction of “Internet + government service”, and promoting data sharing, among others.