Digital Humans for Government Services: Theoretical Interpretation, Practical Dilemmas and Corresponding Paths

Different technological conditions determine the way government services are provided and their degree of effectiveness. At present, digital humans, which integrate many new technological features, provide opportunities and pose challenges for another transformation and upgrading of government services. Understanding digital humans for government services is not only an important prerequisite for recognizing the government metaverse, but also the key to grasping the development trend of digital intelligence. This study builds a theoretical framework from the three aspects of information, service and system to provide a perspective on digital humans for government services, and finds that it has significant advantages in terms of information richness, service affordance and interactive synchronicity. Through the research, it is found that there are obvious shortcomings in digital humans for government services in terms of construction management, responsibility definition, technical standards, data sharing and application scenarios. Targeted countermeasures are proposed to get rid of the practical difficulties.