余运伟, 李平, 陈林. 校园移动支付的用户采纳行为—基于电子科技大学喜付用户的实证分析[J]. 电子科技大学学报社科版, 2018, 20(2): 85-94. DOI: 10.14071/j.1008-8105(2017)-0013
引用本文: 余运伟, 李平, 陈林. 校园移动支付的用户采纳行为—基于电子科技大学喜付用户的实证分析[J]. 电子科技大学学报社科版, 2018, 20(2): 85-94. DOI: 10.14071/j.1008-8105(2017)-0013
YU Yun-wei, LI Ping, CHEN Lin. Understanding the Adoption of Campus Mobile Payment: An empirical Study of User Acceptance of Xifu in UESTC[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2018, 20(2): 85-94. DOI: 10.14071/j.1008-8105(2017)-0013
Citation: YU Yun-wei, LI Ping, CHEN Lin. Understanding the Adoption of Campus Mobile Payment: An empirical Study of User Acceptance of Xifu in UESTC[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2018, 20(2): 85-94. DOI: 10.14071/j.1008-8105(2017)-0013

校园移动支付的用户采纳行为—基于电子科技大学喜付用户的实证分析

Understanding the Adoption of Campus Mobile Payment: An empirical Study of User Acceptance of Xifu in UESTC

  • 摘要: 在校园环境下,学生用户面对创新的移动支付产品和服务会如何抉择?到底是哪些因素影响了用户的采纳行为?各个因素之间又呈现出怎样的相互关系?研究以技术采纳模型(TAM)为理论基础,加入了其他行为理论的变量并首次引入了公司形象感知这一构念。以电子科技大学喜付用户或潜在用户的行为数据为样本,通过实证分析,得出以下主要结论:(1)有用性感知、便利条件和口碑显著直接正向地影响校园移动支付用户的使用意愿,其中口碑影响最大;(2)便利条件对易用性感知有显著的正向作用;(3)有用性感知受到便利条件和易用性感知的正向作用,其中易用性感知作用较大;(4)公司形象感知对口碑和信任有显著的正向作用,其中对口碑的作用较大;(5)信任并非影响校园移动支付用户使用意愿的显著因素。实证结果为校园移动支付公司运营管理和营销推广策略的制定提供了依据。

     

    Abstract: In the campus environment, how will the consumers of new third-party payment products make their choices? What factors affect the adoption of the user behavior? What are the relationships among factors above? Based on the technology adoption model (TAM), this article adds the variables of other behavioral theories and introduces perceived company’s image for the first time. The survey subject is the user or potential user of Xifu in UESTC. Through the empirical analysis, this article draws conclusions as the follows. (1) Perceived usefulness, facilitating conditions and word of mouth significantly and directly affect the willingness of campus mobile payment users, among which word of mouth is the greatest impact. (2) Facilitating conditions significantly affect the perceived ease of use. (3) Perceived usefulness is influenced by facilitating conditions and perceived ease of use, and perceived ease of use has a greater effect. (4) Perceived company’s image has a significant positive effect on the word of mouth and trust. (5) Trust is not a significant factor affecting the willingness of campus mobile users to use. The empirical results of this article provide the basis for the development of strategy of operation management and marketing promotion of campus mobile payments.

     

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