汪雪锋, 王兴璐, 师擎, 刘晓豫. 知识产权服务质量评价体系构建思考[J]. 电子科技大学学报社科版, 2019, 21(3): 24-30. DOI: 10.14071/j.1008-8105(2019)-1106
引用本文: 汪雪锋, 王兴璐, 师擎, 刘晓豫. 知识产权服务质量评价体系构建思考[J]. 电子科技大学学报社科版, 2019, 21(3): 24-30. DOI: 10.14071/j.1008-8105(2019)-1106
WANG Xue-feng, WANG Xing-lu, SHI Qing, LIU Xiao-yu. Thoughts on the Construction of Intellectual Property Service Quality Evaluation System[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2019, 21(3): 24-30. DOI: 10.14071/j.1008-8105(2019)-1106
Citation: WANG Xue-feng, WANG Xing-lu, SHI Qing, LIU Xiao-yu. Thoughts on the Construction of Intellectual Property Service Quality Evaluation System[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2019, 21(3): 24-30. DOI: 10.14071/j.1008-8105(2019)-1106

知识产权服务质量评价体系构建思考

Thoughts on the Construction of Intellectual Property Service Quality Evaluation System

  • 摘要: 近年来,随着国家逐渐重视知识产权及其服务业的发展,知识产权服务代理机构不断涌现,有效推动了我国知识产权服务业的快速发展。但相对较低的知识产权服务能力严重制约了我国知识产权服务业的健康发展,建立健全知识产权服务质量评价体系迫在眉睫。通过界定“知识产权服务”内涵和系统调研我国知识产权服务标准体系建设现状及其存在问题,依据的服务质量理论和PZB五维度质量测量模型,引入服务补救和管理信息系统两个维度构建了更为完善的知识产权服务质量评价指标体系。

     

    Abstract: In recent years, our country has put increasing emphasis on the development of intellectual property rights and its service industry. Consequently, a number of intellectual property service agencies have been risen constantly, which effectively advances the fast development of China's intellectual property service industry. However, the relatively low intellectual property service capability severely restricts the healthy development of China’s intellectual property service industry, so it is urgent to establish and improve the quality evaluation system of intellectual property services. In light of the scientific meaning of " intellectual property service” connotation and system research on the status quo of China’s intellectual property service standard system development, this paper presents two dimensions of service remediation and management information system based on Lehtinen’s service quality theory and PZB five-dimensional quality estimation model to construct a more complete evaluation system for the quality of intellectual property services.

     

/

返回文章
返回