史志慧, 方佳明, 胡丽雪. 公众参与政务微信活跃度的影响机制研究[J]. 电子科技大学学报社科版, 2018, 20(4): 13-18. DOI: 10.14071/j.1008-8105(2018)-1013
引用本文: 史志慧, 方佳明, 胡丽雪. 公众参与政务微信活跃度的影响机制研究[J]. 电子科技大学学报社科版, 2018, 20(4): 13-18. DOI: 10.14071/j.1008-8105(2018)-1013
SHI Zhi-hui, FANG Jia-ming, HU Li-xue. Factors Driving Citizens to Participate in Government WeChat[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2018, 20(4): 13-18. DOI: 10.14071/j.1008-8105(2018)-1013
Citation: SHI Zhi-hui, FANG Jia-ming, HU Li-xue. Factors Driving Citizens to Participate in Government WeChat[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2018, 20(4): 13-18. DOI: 10.14071/j.1008-8105(2018)-1013

公众参与政务微信活跃度的影响机制研究

Factors Driving Citizens to Participate in Government WeChat

  • 摘要: 现有文献对政务社交媒体用户参与动机研究缺乏,有鉴于此,基于信息系统成功模型提出了公众参与政务微信活跃度的影响机制模型。通过对四川省21个市州的市级政府部门323个公众号的用户参与情况构建的面板数据对提出的模型进行了实证分析。研究发现,政务微信发文量、评论回复量、系统的定制化水平、是否每日发文对公众参与政务微信的活跃度均有显著的积极影响。研究结果不仅可以丰富对在线政务社交媒体环境下用户参与行为的理解,也可以帮助政务社交媒体平台管理者采取更具针对性的管理措施强化媒体用户互动,推进政务新媒体矩阵建设。

     

    Abstract: Government agencies are now leveraging social media to better disseminate information to their citizens. However, there is little empirical research on what factors may drive citizens to participate in government WeChat proactively. In view of this, this study, drawing on the Delone and McLean information systems success model, intends to propose a model to identify the antecedents driving WeChat subscription account participation. The research model is validated through a panel dataset collected from 323 WeChat subscription accounts of 21 cities (autonomous prefectures) in Sichuan Province. The results show that WeChat subscription accounts' system quality, information quality, and services quality are positively associated with the WeChat subscription account participation. The results can not only enrich our understanding on government social media participation behavior, but also help government agencies enact social media development strategies to increase citizen participation and harness the power of social media.

     

/

返回文章
返回