方佳明, 祖亚玲, 朱文龙. 基于游客视角的旅游社会媒体使用收益分析[J]. 电子科技大学学报社科版, 2014, 16(5).
引用本文: 方佳明, 祖亚玲, 朱文龙. 基于游客视角的旅游社会媒体使用收益分析[J]. 电子科技大学学报社科版, 2014, 16(5).
FANG Jia-ming , ZHU Ya-ling, ZHU Wen-long. A Tourists’ Perspective on the Usage Benefits of Tourism Social Media[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2014, 16(5).
Citation: FANG Jia-ming , ZHU Ya-ling, ZHU Wen-long. A Tourists’ Perspective on the Usage Benefits of Tourism Social Media[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2014, 16(5).

基于游客视角的旅游社会媒体使用收益分析

A Tourists’ Perspective on the Usage Benefits of Tourism Social Media

  • 摘要: 随着社会媒体的蓬勃发展,越来越多的旅游者开始使用各类社会化媒体规划旅游项目,获取和分享各类旅游经验与攻略。但现有研究尚未对游客使用社会化媒体主要关注的收益进行过分析,导致现有的旅游社会媒体客户端开发过程中对客户的需求了解不足,社会媒体产品存在功能千篇一律且无法满足消费者使用需求的现象。有鉴于此,研究从游客视角出发设计出19个收益指标。通过问卷调查的方法收集了游客层面的数据,并使用层次分析法(AHP)对这些指标的重要性进行了排序。研究结果发现相对于关系维护收益和群组聚集收益,即时沟通收益是消费者在使用旅游社会媒体过程中更为重要的感知收益;信息保存、信息公开透明化和知名度提升是游客使用旅游社会化媒体获取的三项重要收益。研究结果有助于有针对性地设计开发符合消费者需要的社会化媒体产品,改善社会媒体平台下游客参与率不高的现状。

     

    Abstract: With the proliferation of social media, more and more tourists come to adopt a range of social media to plan their tourism projects and acquire travel experience. Despite the tourism enterprises’ growing enthusiasm about travelling social media, yet little is presently known about the relevant usage benefits determining the usage for the specific purpose of travel planning and travel experience sharing. This study devised 19 usage benefits indicators from the perspective of tourists. We collected data using surveys and employed the analytic hierarchy process method (AHP) to sort the importance of these indicators. The results show that the benefit of real time communication is a dominant benefit. Specifically, information preservation, information disclosure to enhance the transparency and personal reputation promotion are the three important benefits by using tourism social media.

     

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