王乐, 张紫琼, 崔雪莹. 虚假评论的识别与过滤:现状与展望[J]. 电子科技大学学报社科版, 2022, 24(1): 31-41, 64. DOI: 10.14071/j.1008-8105(2021)-1057
引用本文: 王乐, 张紫琼, 崔雪莹. 虚假评论的识别与过滤:现状与展望[J]. 电子科技大学学报社科版, 2022, 24(1): 31-41, 64. DOI: 10.14071/j.1008-8105(2021)-1057
WANG Le, ZHANG Zi-qiong, CUI Xue-ying. Identifying and Filtering Fake Reviews: Current Situation and Prospect[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2022, 24(1): 31-41, 64. DOI: 10.14071/j.1008-8105(2021)-1057
Citation: WANG Le, ZHANG Zi-qiong, CUI Xue-ying. Identifying and Filtering Fake Reviews: Current Situation and Prospect[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2022, 24(1): 31-41, 64. DOI: 10.14071/j.1008-8105(2021)-1057

虚假评论的识别与过滤:现状与展望

Identifying and Filtering Fake Reviews: Current Situation and Prospect

  • 摘要:
    目的/意义构建虚假评论识别的理论框架,归纳各个知识模块的局限和争议,并据此提出未来研究方向。对推动虚假评论识别的相关研究有重要理论意义,同时对电商平台有效识别和过滤虚假评论也有一定实践启示。
    设计/方法检索发表于国内外知名期刊的470篇中英文文献,并通过主题分析,对这些文献的理论基础、研究方法以及结论进行了归纳,对理论概念之间的逻辑联系进行了详细阐述;最后,对现有文献进行了评述,指出了未来研究的方向。
    结论/发现未来虚假评论的治理需要以“防”为主,以“治”为辅。深入了解虚假评论产生的内在动机,降低虚假评论发布的意愿是未来研究的重要方向。

     

    Abstract: Purpose/Significance This paper develops a conceptual framework of fake review identification, and summarizes the limitations, controversies, and future directions of fake review identification. This paper has important theoretical significance to promote the related research of fake review identification, and also has some practical implications for e-commerce platforms to effectively identify and filter fake reviews. Design/Methodology This paper reviews 470 papers published in well-known Chinese and English journals. With thematic analysis, the theoretical foundations, research methods, and conclusions of these papers are summarized. Then the logical relations between these theories are described in detail and a direction for future research is provided. Conclusions/Findings The governance of fake reviews should rely on prevention supplemented by punishment. Understanding the intrinsic motivations of fake reviews and reducing the intention to publish fake reviews will be an important direction for future research.

     

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