曲连壮, 官毅, 姚晓林. 电子商务环境下产品评论特征对消费者信息采纳影响机理的探索[J]. 电子科技大学学报社科版, 2021, 23(4): 31-37. DOI: 10.14071/j.1008-8105(2021)-5007
引用本文: 曲连壮, 官毅, 姚晓林. 电子商务环境下产品评论特征对消费者信息采纳影响机理的探索[J]. 电子科技大学学报社科版, 2021, 23(4): 31-37. DOI: 10.14071/j.1008-8105(2021)-5007
QU Lian-zhuang, GUAN Yi, YAO Xiao-lin. Exploration on the Mechanisms of OPR Features on Consumers’ Information Adoption Decisions in E-commerce Environment[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2021, 23(4): 31-37. DOI: 10.14071/j.1008-8105(2021)-5007
Citation: QU Lian-zhuang, GUAN Yi, YAO Xiao-lin. Exploration on the Mechanisms of OPR Features on Consumers’ Information Adoption Decisions in E-commerce Environment[J]. Journal of University of Electronic Science and Technology of China(SOCIAL SCIENCES EDITION), 2021, 23(4): 31-37. DOI: 10.14071/j.1008-8105(2021)-5007

电子商务环境下产品评论特征对消费者信息采纳影响机理的探索

Exploration on the Mechanisms of OPR Features on Consumers’ Information Adoption Decisions in E-commerce Environment

  • 摘要:
    目的/意义基于信息采纳模型和信息系统成功模型,探索了在线产品评论特征对影响消费者信息采纳决策的影响机理。
    设计/方法通过实验收集数据和偏最小二乘法结构方程(PLS-SEM)来分析数据并验证假设。
    结论/发现有用度投票对在线产品评论诊断性有正向影响,结构化格式对易用性有正向影响,易用性对在线产品评论诊断性有正向影响,易用性和诊断性对在线产品评论采纳决策存在着正向影响,但认知需求作为调节变量对有用度投票和诊断性的关系及易用性和诊断性的关系影响不显著。

     

    Abstract: Purpose/Significance Based on the information adoption model and information systems success model, this paper examines how online product review (OPR) characteristics impact online consumers’ information adoption decisions. Design/Methodology Experiments are conducted to collect data. PLS-SEM are used to analyze the data and verify the proposed research model. Conclusions/Findings The results indicate that helpfulness indicator has positive impacts on OPR diagnosticity, structured format has positive effects on ease of use, ease of use impacts OPR diagnosticity positively, and both ease of use and the diagnosticity have positive impacts on OPR adoption decisions. However, the moderating effect of cognitive need is insignificant on the relationship between helpfulness indicator and diagnosticity, and the relationship between ease of use and diagnosticity.

     

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