基层政务人机交互的数据安全风险:生成机理与治理路径

Data Security Risks in Human-Computer Interaction of Grassroots Government Affairs: Generation Mechanism and Governance Path

  • 摘要: 随着数字政府建设的纵深推进,基层政务运行已高度平台化与界面化。安全合规要求以系统步骤嵌入日常操作,在任务并发与限时办结的工作情境下,往往引发交互摩擦,进而诱发非规范交互行为并导致数据安全风险的隐蔽累积。本文基于S省一线基层公务员深度访谈资料,采用程序化扎根理论揭示了基层政务人机交互数据安全风险的链式生成机理。研究发现:(1)交互摩擦经由学习、合规与心理成本传导,内化为数字行政负担;(2)当该负担超过可承受阈值时,道德推脱机制被激活,为交互偏离提供心理许可;(3)在道德推脱的中介下,非规范传递、权限变通等交互偏离行为逐渐产生,并在监测滞后与问责不确定的情境中不断累积数据安全风险。最后,本文提出了涵盖“技术赋能与交互优化、制度解耦与业务统筹、伦理干预与认知重塑、敏捷监管与责任闭环”的四维治理路径。

     

    Abstract: With the in-depth advancement of digital government construction, the operations of grassroots government affairs have become highly platform-based and interfaced. Security and compliance requirements are embedded into daily operations as systemic steps. Under the work context of concurrent tasks and strict time limits, this often triggers interaction friction, which in turn induces non-standard interaction behaviors and leads to the hidden accumulation of data security risks. Based on in-depth interview data from frontline civil servants in Province S, this study adopts the procedural grounded theory to reveal the chain generation mechanism of data security risks in the human-computer interaction of grassroots government affairs. The findings indicate that: (1) Interaction friction is internalized into digital administrative burdens through the transmission of learning, compliance, and psychological costs; (2) when such burdens exceed the tolerable threshold, moral disengagement mechanisms are activated, providing psychological permission for operational deviations; (3) mediated by moral disengagement, interaction deviation behaviors such as non-standard transmission and privilege circumvention gradually emerge, forming cumulative forming cumulative data security risks within a context of lagging monitoring and uncertain accountability. Finally, this paper proposes a four-dimensional governance path encompassing “technological empowerment and interaction optimization, institutional decoupling and business coordination, ethical intervention and cognitive reshaping, as well as agile supervision and a closed-loop of responsibility.”

     

/

返回文章
返回